Effective Date: 2026

Thank you for shopping with DUNOVTOY. We offer a curated selection of trendy toys, EDC gear, decorative collectibles, and everyday lifestyle products. We are dedicated to delivering high‑quality products and thoughtful, professional customer service. This Return & Refund Policy applies to all orders placed through our official website.

Return & Exchange Eligibility

Returns and exchanges can be requested within 30 calendar days after item delivery. All returned items must be unused, unmodified, and in their original condition, with all original packaging, accessories, and tags complete and intact.Items that show signs of customer misuse — including improper use, unauthorized disassembly, surface scratches, or missing parts — are not eligible for return or refund.

Non‑Returnable Items (Final Sale)

Due to product attributes, safety standards, and hygiene policies, the following items are final sale and cannot be returned or exchanged:‑ Collectible lighters and portable EDC tools (for safety and hygiene reasons)
‑ Pre‑assembled building sets and custom‑made items
‑ Clearance merchandise and promotional bundle packs
‑ Gift cards and digital/virtual products

Defective, Damaged, or Incorrect Items

If you receive defective, damaged, or incorrect items, please contact our customer support within 7 days after delivery and provide photo or video evidence. Once your request is verified, we will arrange a full refund or a free replacement product for you.

Return Shipping Cost Terms

For voluntary returns due to personal preference, customers are responsible for return shipping costs. For returns due to our error — such as defective, damaged, or incorrect items — we will cover the return shipping cost.Please note that the original outbound shipping fee is non‑refundable for voluntary returns. If the return is due to our error, the original shipping fee will also be refunded.

Refund Turnaround

Once we receive and inspect your returned items, we will process your refund within 5‑7 business days, and the funds will be credited back to your original payment method. Please note that banks and payment service providers may require additional processing time beyond our control.

Return Submission Workflow

Please submit your return or exchange request via our official support email at support@dunovtoy.com, and include your order number, the item(s) you wish to return, and the reason for the return. Customers must contact our support team and obtain approval before returning any items. Returned packages without prior approval will not be processed and may be returned to sender at the customer’s expense.

Policy Revision

We reserve the right to update this Return & Refund Policy at any time. All updated terms will take effect immediately upon being published on our official website. The version of this Policy in effect at the time of your purchase will apply to that order.Contact Email:support@dunovtoy.com